8 Factors to Consider When Choosing an Emergency Plumber

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Factors to Consider When Choosing an Emergency Plumber

Choosing a plumber is one of the most important parts of scheduling plumbing service. It’s imperative to pick a plumber who is knowledgeable, reliable and cares about its customers. Be sure to keep an eye out for red flags such as over-the-phone estimates or poor reviews. While cheap plumbing services may be tempting, you should thoroughly check out the company first. 


For an excellent Midlothian plumbing company, contact Dial One Johnson Plumbing, Cooling and Heating at (469) 518-4211. 


It can be difficult to choose a plumber when there are so many options. Giving yourself criteria you can use to rate plumbing companies is an excellent way to narrow down your search. 


Continue reading for eight factors to consider when choosing an emergency plumber. 

1. Note Who Answers the Phone

When you first call the plumbing company, take note of who answers the phone. Is it a real person or is it an answering machine? If you have a plumbing emergency, you don’t want to waste time trying to get in contact with a real person. 


You may also want to take note of the customer service that you are given when someone answers the phone. If they sound annoyed to answer your questions then you may want to take that into consideration. 

2. Reviews and References

One of the easiest ways to tell if a company deserves your service is to check reviews. You can take a look at generic review sites such as Yelp or Google. An excellent place to check is the Better Business Bureau. First, you should check to see if the company is Better Business Bureau accredited. Then you should take a look at the company rating. 


Try to stick to companies with ratings of B or better. On the Better Business Bureau website you can also read through customer complaints that have been filed against the company as well as customer reviews. The Better Business Bureau has the most objective information about companies that you can find. 

3. Experience

While experience does not always mean that one company is better than another, it is a big indicator of how well a company understands the industry. A company with more years under its belt has better connections, can get parts for cheaper and has a broader knowledge of plumbing. 


Typically, a company with more experience will have a partnership with an HVAC supplier which means you can better deal with replacements and installations. Keep an eye out for companies or technicians with at least ten years of experience, although twenty plus years is preferable. 

4. Inspection Requirement

If a plumbing company offers to provide you with an estimate over the phone, then you may want to consider hiring a different company. It is industry standard to complete an inspection of the issue before providing an estimate. Some companies offer free inspections and others don’t. 


Either way, a thorough inspection is key to getting an accurate estimate for plumbing services. If a company does not schedule an inspection first, you may be hit with a multitude of extra charges that you did not expect because the plumber encountered additional issues during repair. 

5. Professional Licensing

A license is extremely important when it comes to hiring a plumber. When a plumber has a license, you can feel comfortable that not only are they trained and knowledgeable, but also that they are running a legit plumbing business. In the state of Texas, plumbers must have a contractors license and have had to pass the Texas plumbing exam through the Texas State Board of Plumbing Examiners. 


The plumbers may have what is called a Master Plumbing License or a Journeyman Plumbing License. The difference is that a Journeyman licensed plumber has to work under the supervision of a Master licensed plumber. 

6. 24 Hour Emergency Services

Of course, when searching for an emergency plumber you’ll want to make sure that the company provides the right services. The first thing you should look for is 24 hour emergency services. Some companies only offer emergency plumbing services during normal business hours. However, if you encounter a plumbing emergency in the middle of the night you’ll want service right away. 


If you aren’t sure if they offer 24 hour services, give the company a call to find out. You may also want to ask how they ensure they are getting customer calls after regular business hours. 

7. Response Time

While most companies don’t post their response times on their website, you should find this out. You can either search through reviews to see if anyone claimed that the company had quick or slow response times or you can ask the company yourself. 


It should only take the company twenty to thirty minutes to make it to you if you are calling for a plumbing emergency. If you live in a more rural area that is difficult to access, you may have to wait up to an hour. 

8. Professionalism

It’s important that the company that you hire maintains a professional environment. This means that all employees, administrative and field, should do their best to be respectful and helpful. While this is not necessarily a marker of a better plumbing company, you may also want to look for those with marked vehicles and uniforms. 


Many homeowners feel safer when their plumbers have these items. The technicians should also have all of the proper equipment and tools so that they can complete the necessary task in one visit.

24 Hour Emergency Plumber Midlothian, Texas

If you are still searching for an excellent Midlothian plumbing company, then take a look at Dial One Johnson Plumbing, Cooling and Heating. Our team provides emergency services along with regular maintenance, repairs and installations. At Dial One Johnson all of our plumbers are properly licensed and qualified. 


Our team is committed to providing high quality, reliable customer service and workmanship. We offer 24/7 emergency services so that we can take care of you no matter what time of day it is.


To schedule an appointment with our Dial One Johnson Plumbing, Cooling and Heating team, give us a call at (469) 518-4211 or contact us online. 


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